14th December 2017
Dear Wilson,
I would like to write this letter to you to express my thanks to you and your company for the excellent services you have provided to me over the last 9 years.Initially you managed my apartment when it became surplus to our own occupancy needs in a most professional manner. The tenants your staff have sourced were second to none. I rarely inspected the furnished apartment and when I did I was amazed that the condition of everything was as we had left it some 9 years earlier.
It was time to sell and your professional approach and management of the sale and refurbishment process was most appreciated, particularly as I live interstate . Thank you for going beyond the normal expectations in managing the sale process and the result was most pleasing.
I consider our friendship that has developed over the years to have been quite unique and I will miss not dealing with you in the future. I look forward to keeping in touch and watching you go from success to greater success through your hard work.
Kind Regards
Ross CarringtonDirector
Hi Paul,
Received a note of a small remittance from property management team today.
It made me realise that, again we have no commercial connection.
Thank you for your work on our behalf over the years. I value the connection sufficiently to hope That you will consider our home yours if you visit Melbourne, regardless of how far in the future that may be.
You are certainly a commercial realist but also an honourable man, a rare and sadly undervalued combination.
Will stay in touch, though probably less often than I should 🙂
Cheers and sincere thanks Glen and Lorrayne
Dear Paul,
This is a note to say how impressed I am with the level of service I received during the sale of the apartment in Pyrmont.
You provided us with a guide price and you have exceeded that price. My wife and I could not be happier with the result.
Less than 2 weeks since my initial conversation with you and the apartment was sold after 1 viewing. The speed at which the deal was done is nothing short of amazing and shows that you have the right people on your books.
You also managed the property concerned and we never had any issues. Your Property Management team know their jobs and carry them out efficiently and effectively. I am in the process of transferring another property to your team as I write this letter.
I am more than happy for you to use this letter as a letter of endorsement .
I look forward to a long and very prosperous association with you and all the team at Sydney Residential Metro
Kind regards
Peter Blomfield
Suite 904, 396 Queens Ave
London ON N6B 1X8
CANADA
Dear Paul
We write to thank you most sincerely for your services in the selling of our property in The Highgate on Kent Street Sydney, in July 1999.
We were, as you can imagine, given a number of varying estimations of the value of our 11th floor apartment, estimations which differed by $80,000 from one extreme to the other in what, admittedly, was a volatile market and depended on individual agent’s assessment of probable purchasers, and chose you to act for us because of your obvious ability, honesty and willingness to work hard to find a best purchaser.
Having anticipated our property being on the market for a long and period of time which would cause considerable personal inconvenience and disturbance of our lifestyle, we were delighted that you were able to find a suitable purchaser almost immediately, indeed, within the week and before it could be advertised in the weekend press!
That you were able to locate a firm buyer so quickly and to finalize the sale smoothly and without incident so far as we are aware, and at a price at the op of the range which we had mutually agreed upon, is very impressive testimony to your experience and acumen as a realtor.
We had never before had so happy an experience in selling property in Sydney, and in our life, and believe that you, and you alone, made possible the happy nature of our final business transaction in Australia.
Many thanks again, Paul, for your advice and help in disposing our Sydney property. The balance of the purchaser’s deposit arrived safely in our Canadian account last Tuesday as we had expected it would; and we’ve now purchased a new apartment in this lovely city on the Niagara Peninsula.
With all best wishes for continued success in your business, then we remain,
Yours truly,
Dr. J. N. Brown
Dr. P. M. Sant
To Whom It May Concern
Dear Sir/Madam I have used the services of Mr. Paul Ding of Sydney Residential Metro both in buying and selling apartment in Sydney CBD. I have never been treated in a more professional manner by any agent ever. I have sold and bought a large amount of real estate and usually just get sold useless advertising packages with no substance and no follow up. Paul achieved top dollars for my apartment and even when I was happy to accept an offer he refused and said he would do better. Which he did! He treated my opens with respect, and showed the same level of respect and courtesy right through the exchange and settlement process. I was not asked to write this letter and only did so as I just can't believe that in this day and age there are still hard working agents with ethics and integrity way beyond what is expected. I would be happy to speak to anyone about Sydney Residential Metro and Paul Ding whom I would highly recommend as simply the best agent in the Sydney Metro area.
Regards Ty Dovans
PO Box Q1058
QVB Post Office
NSW 1230
Dear Paul,
Firstly, thank you for selling our property, our home.
But more importantly, thank you for conducting the transaction in such a courteous and professional manner; we have dealt with many real estate agents over the years but none better than Sydney Residential and it’s director.
That we achieved more than our expectations demonstrates that you acted genuinely on our behalf, and looked after every one of our interests as the seller.
With several good offers made after the open house, we could have easily sold in just one day, but your good management of the negotiations with all parties meant we were able to maximise our yield.
Everything was handled calmly and without stress or lack of attention.
Worth noting is our satisfaction with the marketing campaign you suggested, the internet presence and positioning and the brochure production. The photographs were so good even we considered buying the apartment!
So thank you again for helping us move on to the next location; we are fortunate to have met you and done business. Paul, you are extremely knowledgeable about CBD property, a good communicator and a thorough gentleman.
Wishing you all success for the future and best wishes.
Kind regards
John Thacker
PS: Please feel free to use this letter in whole or in part as a recommendation to prospective clients.
“ After many years of buying and selling property, it has been a delightful and positive experience dealing with Paul Ding. He sold two properties for me and throughout each sale period I have trusted Paul with his advice, guiding me through the sale process holding my interests as a vendor, first and foremost.He is polite, conveys honest and concise feedback and importantly delivered an excellent result on both occasions.. I would have no hesitation in using him anytime in the future.”
Deborah Hutton
8 May 2017
Dear Paul
What can I say! Yet again you have looked after my interest, achieving a spectacular result in the recent sale of my unit in Victoria Tower.
But apart from your unrivalled competence in the sale undertaken with your usual courtesy and integrity, what I valued as much was the patient advice and explanation you offered whenever I enquired about any aspect of this process. It was so reassuring to know that I could always phone you about anything to do with this matter - ranging from what to do about the furniture in the unit to handling the news of the prospective sale to my valued tenant whose rights you also scrupulously observed.
The final price so exceeded my original expectation, as well as the speedy exchange of contracts, that I feel the whole process has caused me the least amount of stress so often associated with the sale of property. If there was an award for the "Real Esate Agent of the Year", you would certainly have my vote.
Thank you, Paul, for a job so well done!
Best Wishes,
Robin Masters
0409 373 988
robin.masters@bigpond.com
Dear Paul
This letter is written to express my appreciation for the manner in which you managed the recent sale of our Millennium Towers apartment.
In choosing an agent, we looked for professionalism, good communication and a proven sales history in our area. We have always believed that the choice of agent is the most critical component of any successful real estate transaction.
We also had been following the market closely and were aware of what was needed to sell a property such as ours.
Our expectations were exceeded in every criterion.
Your detailed advice as to how to present our property was contrary to our initial expectations but obviously correct. The promotional photographs looked amazing and our property sold virtually immediately.
The marketing campaign ensured that money was not wasted on unnecessary advertising. It cost us significantly less than we had been quoted elsewhere yet was targeted and very much to our advantage.
Your excellent knowledge of our building and the CBD market in general greatly assisted the process. As venders we particularly appreciated the levels and detail of communication. We began the process with an awareness that our apartment was not particularly special in terms of what was available yet the sale was promoted and conducted in such a way that our appreciation of the value of our property changed quite dramatically.
We were delighted with the final price – it greatly exceeded our expectations. The sale process was managed in an exemplary manner that very much maximised our return. At the same time, all the potential purchasers were spoken to in a calm and professional manner. Everyone was treated with the utmost respect.
Please feel free to use this letter in your advertising. We have managed quite a few real estate transactions over the years and have always been happy with our agents. Your company was by far the most professional and ethical and it was an absolute delight to do business with you.
Kind regards
Gloria Jones
gloriajones@optusnet.com.au